Question 1

How do I pay my rent online?

Accepted Answer

Log in to the Resident Portal, select the payment option, enter the requested information, and follow the prompts to submit your payment.

Question 2

How do I submit a maintenance request?

Accepted Answer

Submit a maintenance request through the Resident Portal at cricommercial.appfolio.com/connect (describe the issue, choose a priority, and add photos), email maintenance@cricommercial.com, or call the CRI maintenance line at (209) 303-8801.

Question 3

What should I do if I cannot access my account?

Accepted Answer

Select Forgot Password on the portal login page and follow the reset instructions. Contact the management office if you continue having trouble.

Question 4

Where can I find my lease or payment history?

Accepted Answer

Lease documents and payment records may be available in the documents or payments section of the Resident Portal.

Question 5

How do I update my phone number or email?

Accepted Answer

Review your profile or account settings in the Resident Portal. Contact management if the information cannot be updated online.

Question 6

What should I do in a maintenance emergency?

Accepted Answer

If there is a life-threatening emergency, call 911 immediately. For urgent maintenance issues affecting health or safety, call the CRI maintenance line at (209) 303-8801 or the management office at (209) 845-3836 and follow your community's posted emergency procedures.

Question 7

Who should I contact about community rules?

Accepted Answer

Contact the property-management team or review the notices and documents associated with your specific community.

Question 8

Where can I find available homes or spaces?

Accepted Answer

Visit the Find a Community page to browse CRI-managed communities, or the Apply for a Space page to review requirements and current listings.

Resident Questions

Manage Your Account Online

Pay Rent

Request Maintenance

Application Questions

Contact Management

Frequently Asked Questions

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